CASE STUDY: Exclusive HUB/Specialty Pharmacy Provider Operational Assessment and Quality Improvement Program

A small biotech manufacturer engaged our Advisors to conduct a third-party assessment of their exclusive HUB service and pharmacy operations. The objective of this effort was to collaboratively develop a Quality Improvement Program for their provider and overall program. 

The engagement involved the following key activities:

• Six Sigma-based operations assessment
• HUB call center operational assessment
• Quality improvement plan development
• Operational, IT, and training program development and management